Customer-centric workshop management
Fuel your workshop’s digitalization and build lifetime customer value
A direct, data-driven communication line to your customers
ConnectedWorkshop gives you a real-time overview of your customers’ vehicles, enabling you to provide a unique customer experience tailored to their actual needs. This increases customer satisfaction and loyalty, which translates to higher customer retention and revenue.
Relevant features for your workshop
Real-time status of your customers’ vehicles
Get a real-time overview of the technical status of your customers’ vehicles. Keep track of alarms and error codes, and reach out to them as soon as a car issue occurs.
Service lifecycle automation
Automate essential parts of the service reminder lifecycle and make sure your customers are notified in the app or by e-mail at the right time. Follow-up messages, calls, and reasons for declined service can also be tracked.
Chat module
Achieve the desired customer satisfaction by being online for them. Real-time communication makes everything easier, and by using the chat module you can guarantee that your customers get help when they need it.
Marketing permissions
Running a new campaign you’d like your customers to know about? Get an overview of which customers have given you marketing consent and send a push notification to their app informing them about your latest offers and campaigns.
Track your performance
Keep track of active vehicle alarms, customer conversations, number of unit activations, conversion rates for service reminders, and much more. All this is readily available for you on the dashboard.
Team collaboration
ConnectedWorkshop was born with collaboration in mind. It’s simple to get an overview of who is working on what and assign responsibility to team members regarding specific conversations, vehicle alarms, and service reminders.
Integrations
Save time and simplify workshop management with our available integrations to your DMS and several other IT systems.
User management
Assign roles and specific workshops to each member of your team, and get a better overview of team distribution and tasks.
Activation flow
Get a hassle-free way to connect your customers to your workshop - the activation flow makes it easy to keep track of and process your customers’ activation requests.
The digital solution connecting your workshop to your customers
ConnectedWorkshop comes with a white label driver app - free of charge. Our research shows that when asked, 90% of users want an app for their car.
Effortless dialogue
The personal dialogue between your workshop and your customers is crucial. Thanks to the user-friendly chat and mobile app, your service advisors can build a closer and trustworthy relationship - proactive, timely, and competent, resulting in increased throughputs.
Increase customer value
Our solution is good for your workshop’s bottomline - and we have the numbers to prove it. Volkswagen Denmark experienced a 10% and 15% increase in average invoice size in older cars that had our solution installed.
Improve customer loyalty
Giving your customers a branded app not only enhances your brand’s visibility, but it also enables you to provide a personalized customer experience that will increase loyalty and customer retention.
Tailored marketing
70% of app users give broad marketing consent, enabling you to boost your after sales business by providing offers tailor-made to the needs of a pre-defined group of customers.
A powerful solution for workshops with fleet customers
Take your workshop to the next level - add ConnectedFleet to your workshop, and give your fleet customers a tool that will benefit both of you.
Our solution includes a fleet management system and an app for fleet drivers, which you can offer as a package to your customers. The fleet management system ConnectedFleet integrates with your workshop, enabling your customers to optimize their fleet and you to streamline communication and vehicle maintenance.
Increase revenue
With our solution, not only do you secure your return on investment - you will also increase your revenue thanks to the workshop integration that makes it easier for your customers to dispatch their vehicles to your workshop.
Simple vehicle & customer management
Provide your customers with personalized service. With the use of practical vehicle and customer management, you will make sure that your customers stay loyal and come back to your workshop.
Boost customer satisfaction
Make proactive vehicle care part of the customer experience. Fleet managers will no longer have to worry about vehicle maintenance, as your workshop takes care of that. Happy customers are returning customers.
Get in touch
Do you want to know more about how you can implement the Connected Cars solution into your business?
Please reach out for more information.
Let's talk