Terms and conditions

1 – Introduction and acceptance of Conditions of Use

These conditions of use (“Conditions of Use”) relate to your use of the Connected Cars A/S applications MinVolkswagen, MinSkoda, MinSEAT and MitAudi, which are managed by Connected Cars A/S, Park Allé 355, 2605 Brøndby, Denmark, company registration no. 38153080 (“Connected Cars”).

By selecting “I accept” at the bottom of this screen, you agree that you will use the application and Connected Cars’ services in accordance with the terms and conditions laid down in these Conditions of Use. The Conditions of Use can be found in the application and on our website.

In the event of any changes to the Conditions of Use, you will be notified within a reasonable time frame before the Conditions of Use come into force via the digital communication channels selected by you, that is, you will receive push notifications to your smartphone, text messages, emails and/or Facebook Messenger messages as well as when you log onto the application. At the same time, you will be asked to read and accept the changed terms and conditions.

2 - Use of the application

To be able to use the application, an authorised Volkswagen, Skoda, SEAT or Audi partner must first install hardware in the form of an OBD box in your vehicle. The installation of such box is free of charge. You will subsequently receive an email from your authorised Volkswagen, Skoda, SEAT or Audi partner containing a link. By following the link, you can create your user name and password for the application. In order to create a user account, you must (i) be at least 18 years of age and (ii) be the owner/primary user of the vehicle on which the hardware used for the application is installed.

Subsequently, you must download the MinVolkswagen, MinSkoda, MinSEAT, MitAudi or Connected Cars application. By logging into the application, you will activate your use of the application. When you have logged into the application, it will automatically load the details of the vehicle.

Once you have created a user account, you will gain access to the following features via the application:

Information about your vehicle’s location and condition.

  • In the event of problems with the vehicle: Precise and easily understandable information about how to proceed.
  • Specific advice on your vehicle from your preferred workshop, based on the precise condition of your vehicle, via straightforward digital communication.
  • If you have a breakdown: Option of assistance from SOS Dansk Autohjælp via transfer of information from your vehicle.

Connected Cars may make additions or changes to the functions that you have access to in the application.

Use of the application requires a smartphone.

Alternatively, you can also log into the applications of Connected Cars A/S via the website. Via the website, you will have restricted access to the services of Connected Cars A/S.

You have a right to use the application and the services of Connected Cars until you close your account or until Connected Cars terminates the right of use pursuant to section 13 of the Conditions of Use.

3 - User name and password

In the course of the registration process, you will be asked to give your email address and select a password. You are responsible for the confidentiality and use of your password and you must log off the account after use. Your password is personal and must not be used by a third party. If you suspect that your password is being misused, you must immediately notify Connected Cars thereof and, at the same time, change your password.

If Connected Cars has reason to believe that your password has been communicated to a third party or otherwise misused by unauthorised parties, Connected Cars is entitled to close your user account with immediate effect pursuant to section 13 of the Conditions of Use. Connected Cars may at any time demand that you change your password. Changes must be made immediately and may cause temporary disruption when using the application.

Connected Cars provides the option for access to your user account via social media (Facebook, etc.). If you use social media to access your user account, you should be aware of the information that the social medium in question receives about use of the application via the cookies used by the social medium in question.

Without prejudice to other provisions of the Conditions of Use, you must use the application in accordance with national and international laws and regulations in force from time to time. Connected Cars may not be held liable if you do not comply with current legislation and regulations.

5 - Intellectual property rights

All intellectual property rights to the application and data in the application, including but not limited to copyrights, trademarks, logos and domain names, are owned by Connected Cars. There is nothing in the Conditions of Use that entitles you to use such intellectual property rights.

6 - Limitation of liability

The application is provided as is. Connected Cars expressly disclaims any liability and any guarantee, regardless of whether the guarantee is explicit or implicit, including guarantees of suitability for a specific purpose, title, non-infringement, and that information collected via the application is accurate, complete or reliable. Connected Cars may not be held liable for direct or indirect losses in connection with use or content of the application, data associated therewith, or any other Connected Cars service or delivery. Thus, Connected Cars may never be liable for losses, neither direct nor indirect, including operating losses, loss of profit, loss of usage, loss of data, other indirect losses or consequential losses.

7 - Availability of the application

Connected Cars cannot guarantee uninterrupted access to the application. If you experience problems when you use the application or that a download link does not work, please contact us at support@connectedcars.dk.

The application may contain links to websites provided by third parties. Connected Cars has no control over, and assumes no liability for, the content of such websites. Your use of such websites is solely your responsibility and at your own risk.

9 - Breach of contract

Connected Cars may terminate the contract with immediate effect in case of material breach of contract on the part of the user.

10 - Partial invalidity

If a provision of the Conditions of Use is declared invalid, such provision must be replaced with a provision that comes closest to the intention underlying the original provision, and the remaining provisions of the Conditions of Use will be unimpaired, if possible.

11 - Privatliv

Personal data submitted when using the application and the services of Connected Cars is registered for the purpose of providing the services offered by the application and the other Connected Cars services. You will find more information on the processing of personal data in the privacy policy of Connected Cars here.

12 - Cookies

You can read Connected Cars’ cookie policy under the menu item “Cookie Policy” on the website. This describes the cookies used by Connected Cars when you use the application.

13 - Ophør

The contract shall remain in force until terminated. You may cancel your user account with Connected Cars without notice by clicking “Close account” in the application. Connected Cars may cancel your user account with 30 days’ notice.

If you are no longer the primary user/owner of the vehicle in which the OBD box used for Connected Cars is installed, you are required to close your user account or delete the vehicle from your user account with Connected Cars by clicking “Close account” in the application or by deleting the vehicle from the application or by notifying your preferred dealership by means of the message function of the application or other means.

If Connected Cars has reason to believe that your password has been communicated to a third party or otherwise misused by unauthorised parties, Connected Cars is entitled to close your user account with immediate effect.

If you no longer want the applications of Connected Cars to be installed in your car, please contact an authorised Volkswagen, Skoda, SEAT or Audi partner who will uninstall them.

14 - Applicable law and venue

The contract between the user of the application and Connected Cars on the use of the application and the Connected Cars services, including these Conditions of Use, is governed by Danish law.

Unless otherwise specified in mandatory consumer rules, any legal action may be brought before the District Court of Glostrup.

15 - Contact details

Connected Cars A/S

Park Allé 355

2605 Brøndby

hello@connectedcars.dk

Latest update: 9 May 2018